How can I receive a refund or cancel?

We provide a 7-day refund policy. This policy is determained on a case by case basis. In order to recieve a refund, a request must be formaly made by creating a billing ticket in your client area. There must also be an appropriate reason to be elegible for a refund. This two step process is in place to prevent any abuse of our refund policy.

If you are wishing to cancel your service, and not request a refund - you can do so by following these steps:

1. Login to your Shock Hosting client area, the select on the "Services" dropdown.
2. Click on My Services, and select the service that you are wishing to have cancelled.
3. Select on Managment Actions to the left, and then select "Request Cancellation."
4. Fill in the cancellation form, please provide a clear and accurate reason for cancelling.

Please contact support if you have any questions.

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