What kind of support am I entitled to?

You can contact us for VPS issues regarding:

  • Network connectivity. Please check the announcements page in the client area before creating a ticket.
  • Server performance. Please check the announcements page in the client area before creating a ticket.
  • SolusVM CP issues. If you experience problems with any SolusVM functionality, please open a ticket.
  • OS templates. If you notice any bugs/issues with the OS templates, please open a ticket.


This list covers the base areas of what we can offer support for. Anything that we did not install or setup for the client, is the client's responsibility and may not be given support for.

  • 402 Users Found This Useful
Was this answer helpful?

Related Articles

Can I purchase a dedicated IP?

1 dedicated IP is provided for free with each shared/reseller hosting account. VPS's come with 1...

Do I get backups of my VPS?

Unfortunately not, only our cPanel platform is in our backup scheme.

What happens if I use all my bandwidth?

If your VPS uses all of the bandwidth that is allocated then it will automatically be suspended...

What are your server hardware specifications?

Below is a table of the server specifications that we use to power our services....

Operating Systems & ISOs

These are the templates and ISOs that we have ready for deployment on our KVM VPS platform....