Frequently Asked Questions
Do you own your servers?
Yes, all server hardware is owned and maintained by Shock Hosting. We utilize some of the latest
hardware that is available on the market such as Intel Xeon E5 CPU's, DDR4 RAM and Samsung Solid
State Drives (SSD) for optimal performance and reliability.
Can I install Windows operating system?
Yes, we utilize KVM virtualization on all of our servers which allows for both Windows and Linux
operating systems to be installed. Ready-to-go Windows template are available for an additional cost and all clients also have access to our Windows Server ISO files through the control panel.
Do you have any guarantees?
Yes, Shock Hosting is focused on providing the highest level of service such as uptime and
performance. If a server's uptime is less than 99.9% for a month, clients will be compensated or
refunded. We also provide a 7-day refund policy for new virtual private server clients.
Are your servers unmanaged?
Yes, our current line of virtual private servers are unmanaged. This means that any advanced or
non-uptime affecting tasks will not be conducted by our support team, such as installing software.
However, we will always point you in the right direction and offer professional advice!
Can I cancel at any time?
You sure can! Shock Hosting has never enforced or offered service length contracts. This means that
you are free to cancel at any time, without any fees or painful negotiation. Without a contract,
this also allows for easy and automatic upgrades right from the client area!
I'm not sure if I can host something.
No worries, please click here for Shock Hosting's Terms
of Service. We have a zero tolerance policy for abuse. Any illegal activity will result in immediate
account suspension. If you have any further concerns on if you can host something or not, please
contact our support team.
